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Helping service teams make decisions about authentication and identity assurance

Posted by: , Posted on: - Categories: GOV.UK Verify, Tools
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The Digital Identity team at GDS has updated its Good Practice Guide on authentication and Service Manual content on checking users' identities. The new guidance provides users with clearer, more up-to-date information.

How the GDS Service Desk is adapting during coronavirus

Computer screen showing online service desk

Lockdown measures caused by coronavirus (COVID-19) meant that the Government Digital Service switched to be a fully remote working organisation. Read to find out how the service desk adapted to continue supporting their users.